Privacy Policy
At Lumiere Eyecare, we deeply value your trust. Our Privacy Policy explains how we handle your personal information, ensuring its security and confidentiality. As healthcare providers, protecting your data is paramount. This policy reflects our commitment to ethical practices and compliance with Australian privacy laws, giving you peace of mind.
1. What Information We Collect
We may collect personal details such as your name, contact information, address, payment details, and relevant health or vision information when you:
Book appointments or interact with us in person
Purchase through our online shop
Use our MyHealth1st online booking system
Contact us via our website, email, or phone
Online Shop
When you make a purchase, we collect details needed to process and deliver your order (name, email, address, phone, payment details).
Payments are processed securely through PayPal. We do not store or access your credit card or PayPal account information.
Online Bookings
Appointments made via MyHealth1st are managed through their secure platform. Your booking information is shared with Lumiere Eyecare for scheduling and care purposes. MyHealth1st operates under its own privacy policy.
Account & Data Requests
You may request a copy or deletion of your personal data at any time. When an account erasure request is processed, WooCommerce and WordPress automatically remove or anonymise your personal details while retaining legally required order records.
2. How We Collect Information
Information is collected directly from you through appointments, forms, online activity, and with your consent from other healthcare providers.
3. Why We Collect Your Information
We collect personal data to:
Provide quality eye care and maintain accurate health records
Manage appointments, follow-ups, and communications
Liaise with other health providers (with consent)
Process billing, claims, and payments
Fulfil and deliver online shop orders
Communicate updates, refunds, or support
Improve services, website functionality, and customer experience
Meet legal and tax obligations
We never sell or rent your information to third parties.
4. Storage and Security
Our website uses SSL encryption and industry-standard data protection to prevent unauthorised access, disclosure, or misuse.
5. Disclosure of Information
Your information may be shared:
- With other healthcare professionals involved in your care
- With Medicare or your private health fund for claims
- When required by law or for legal obligations
We will always seek your consent where appropriate.
6. Access and Correction
You may request access to or correction of your personal information by contacting us. For security, we may request verification of identity.
7. Website and Cookies
We use cookies and analytics (e.g. Google Analytics) to improve website performance and your browsing experience.
8. Third-Party Services
We may use secure third-party providers including MyHealth1st, PayPal, Mailchimp, and Google Analytics. These services follow their own privacy policies, which we encourage you to review.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.
10. Contact Us
If you have any questions, concerns, or wish to make a complaint, please contact us:
Lumiere Eyecare
Shop 3D/3 The Piazza
Wentworth Point, NSW
Phone: 02 9052 6488
Email: admin@lumiereeyecare.com.au
