• Full name, contact details, and date of birth
• Medicare or health fund information
• Relevant medical and eye health history
• Clinical notes, prescriptions, and diagnostic results

We collect information during appointments, through our website, over the phone, and from other health professionals—with your consent.

We collect and use your personal information to:

• Provide quality optometric care
• Keep accurate health records
• Manage appointments and follow-ups
• Liaise with other health providers when necessary
• Process billing and health fund claims

Your information is securely stored in electronic and/or paper form. Only authorised staff have access to your records. We take all reasonable steps to protect it from misuse, loss, or unauthorised access.

Your information may be shared:

• With other healthcare professionals involved in your care
• With Medicare or your private health fund for claims
• When required by law or for legal obligations

We will always seek your consent where appropriate.

You can request access to or correction of your personal information by contacting us. For security, we may ask for your request in writing and require proof of identity.

We collect basic technical data (like IP addresses and browser type) via cookies to improve your online experience. If you use our online booking system, your details are handled in line with this policy.

We may use secure third-party platforms (e.g. HotDoc, Mailchimp, Google Analytics). While we expect them to comply with privacy laws, we are not responsible for their individual policies.

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

If you have any questions, concerns, or wish to make a complaint, please contact us:

Lumiere Eyecare
Shop 3D/3 The Piazza
Wentworth Point, NSW
Phone: 02 9052 6488
Email: admin@lumiereeyecare.com.au