At Lumiere Eyecare, we’re committed to ensuring your eyewear, contact lenses, and eye care products arrive safely and on time. We partner with reliable couriers to provide prompt delivery Australia-wide.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays). If your order is delayed, we’ll contact you by email or phone with an update.
Shipping Rates and Delivery Times (Within Australia Only)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Flat rate $15 |
| Express Shipping | 1–3 business days | Flat rate $20 |
| In-Store Collection | Available during clinic hours | Free |
Delivery times may vary depending on your location, product availability, and external courier delays.
Order Tracking
Once your order has been dispatched, you’ll receive an email confirmation with a tracking number. You can track your parcel directly on the courier’s website for real-time updates.
In-Store Pickup
You’re welcome to collect your order from our practice in Wentworth Point, NSW. Please wait for an order ready confirmation email before visiting.
International Shipping
At this time, Lumiere Eyecare ships within Australia only. Please contact us if you require special arrangements.
Delivery Issues or Lost Parcels
If your parcel hasn’t arrived within the estimated time frame, please check your tracking link first. If it still cannot be located, contact us at sales@lumiereeyecare.com.au and we’ll assist in investigating the issue with the courier. Lumiere Eyecare is not responsible for delays caused by courier services or incorrect delivery details provided by the customer.
Damaged or Incorrect Items
We take great care in packaging every order. If your item arrives damaged or you receive the wrong product, please contact us within 14 days of delivery at sales@lumiereeyecare.com.au with your order number and photos of the item.
We’ll arrange a prompt replacement or refund in line with our Returns Policy.
